REFUND AND EXCHANGE POLICY

At Murale we strive to provide 100% customer satisfaction. Retaining your receipt will allow for a fast and easy return and will ensure that you receive the proper credit for your purchase.

RETURNS

With Receipt

• Within 30 days from original date of purchase
• Refunds will be provided in the same tender that the purchase was paid in:
  • Cash will be refunded in cash.
  • Debit card will be refunded to the original debit card.
  • Credit card will be refunded to the original credit card.
  • Gift Cards will be returned on a gift card.
• Have your Shoppers Optimum^® Card readily available if the Card was used in original purchase.
• Customer will be required to fill out a Refund Voucher to verify the return was completed.
• Murale Stores may issue a cheque for refunds over $100.

The personal information provided on a Refund Voucher is required in order to process the refund and is used for the following purposes:

• For auditing purposes; and
• To ensure customer satisfaction
• A Murale representative may contact you to confirm your customer service expectations were met.

Without Receipt

• Returns not accompanied by a receipt will be processed at our discretion at the last lowest sale price for store credit.
• Refund will be provided on a Murale Gift Card

EXCHANGES

With Receipt

• Within 30 days from original date of purchase

Without Receipt 

Exchanges will be offered for the same product or a product of equal value at the store’s discretion.  A new receipt for the exchanged product will not be issued.

IMPORTANT NOTES

• Murale reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.
• Murale reserves the right to request valid identification prior to accepting merchandise for a return.
• Any Gift with Purchase or Promotional give away that was issued in original purchase, should accompany the return.

SHOPPERS OPTIMUM®

• Shoppers Optimum Bonus Points® that were awarded in the original purchase will be adjusted at a later date.
• Shoppers Optimum Points® will be deducted automatically from the Shoppers Optimum® Member’s card number that was used for the original purchase (whether or not the Shoppers Optimum® Card is presented at the time of return and/or exchange). Upon the return and/or exchange of purchases earned through the redemption of Shoppers Optimum Points®, all redeemed Shoppers Optimum Points® will be forfeited. Where a return and/or refund transaction is conducted through a program partner, the Shoppers Optimum® Member's points balance will be reduced by the equivalent amount of points issued on the original transaction.